Description

Key Responsibilities\n\n1. Operations Management\n\nManage day-to-day security operations across assigned client sites.\nEnsure adequate deployment of Security Guards, Supervisors, Security Officers and other security personnel.\nMonitor attendance, absenteeism, attrition, replacement and manpower shortages.\nConduct regular site visits and ensure proper functioning of security operations.\nEnsure deployment is carried out as per the approved manpower and duty roster.\n\n2. Client Management\n\nMaintain regular communication with clients and understand operational requirements.\nAddress client complaints and operational concerns promptly.\nConduct regular client meetings and site reviews.\nEnsure agreed service standards and KPIs are achieved.\nMaintain a professional relationship with clients and identify opportunities for service improvement.\n\n3. Security & Compliance\n\nEnsure compliance with company policies, client SOPs and applicable statutory requirements.\nEnsure security personnel are properly trained, uniformed and equipped.\nConduct regular inspections, surprise checks and security audits.\nEnsure adherence to post orders, access-control procedures, visitor management and emergency protocols.\nMonitor incidents and ensure timely reporting and corrective action.\n\n4. Manpower & Team Management\n\nSupervise Security Supervisors and field-level operational teams.\nEnsure timely recruitment and deployment against vacancies.\nMonitor employee discipline, performance and conduct.\nIdentify training requirements and coordinate with the training team.\nMotivate and guide the operational team to maintain service quality.\n\n5. Documentation & MIS\n\nEnsure timely submission of attendance, duty rosters, inspection reports and other operational records.\nPrepare and review daily/weekly/monthly operational MIS.\nMonitor site-wise manpower, absenteeism, attrition, incidents and compliance status.\nEnsure proper maintenance of statutory and client-related records.\nCoordinate with HR, Payroll, Finance and other departments for operational requirements.\n\n6. Incident & Emergency Management\n\nRespond promptly to security incidents, emergencies and critical situations.\nEnsure incidents are immediately escalated to the concerned management and client.\nConduct preliminary investigation and prepare incident reports.\nImplement corrective and preventive actions to avoid recurrence.\nCoordinate with police, fire services, medical services or other authorities when required.\n\n7. Business & Cost Control\n\nMonitor operational expenses and ensure effective utilization of resources.\nMinimize overtime, absenteeism-related costs and operational losses.\nSupport the Branch/Regional Head in manpower planning and operational budgeting.\nAssist in client retention and service improvement initiatives.\nKey Performance Indicators (KPIs)\nManpower deployment and vacancy control\nAttendance and absenteeism management\nClient satisfaction and complaint resolution\nSite inspection and audit compliance\nSecurity incident management\nEmployee retention and attrition control\nTraining and statutory compliance\nTimely submission of MIS and operational reports\nAchievement of client SLAs/KPIs\nOperational cost control

Job Responsibilities

• Security Operation

Skills and Abilities

• Security Operations & Shift Management

Educational Qualification

• GRADUATE

Benefits

• Permanent

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